T
Thabile
1 reviews | Active since Jul 2025
03 Mar 2026, 15:38
Rude unreliable customer service
Just recently got my Vuma Reach package installed so I decided to now check out the app. Only to find the app is telling i owe R718. Which did not make sencevto me. Been on chat with their agents the whole day and all they do is pass from one to the other. Telling me they are escalating the matter. The first agent told me im being charged twice for Feb and March then the next confirmed the same. I told both of them Jean-Pier and Nomonde that iv already paid for this month last week but no one eant to give me an answer. Very disappointed.
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Webafrica's replyOfficial
03 Mar 2026, 16:35Hello Thabile. Thank you for sharing your experience. We hear how frustrating it can be to see unexpected charges and have your queries passed around without clarity. Your experience matters to us, and we want to help.We have managed to locate your profile and have sent a detailed breakdown statement of all accumulated invoices directly to the registered email on your account. This will show exactly how the charges have been allocated and help clarify any discrepancies.We truly value your feedback and will continue working to make interactions smoother and more transparent. R^
Webafrica's reply03 Mar 2026, 16:35
Official
Hello Thabile. Thank you for sharing your experience. We hear how frustrating it can be to see unexpected charges and have your queries passed around without clarity. Your experience matters to us, and we want to help.We have managed to locate your profile and have sent a detailed breakdown statement of all accumulated invoices directly to the registered email on your account. This will show exactly how the charges have been allocated and help clarify any discrepancies.We truly value your feedback and will continue working to make interactions smoother and more transparent. R^