Rude consultant when I requested a cancellation of my service

My internet have been down since Wednesday and they logged a fault.

Today I am following up as this is an inconvenience and I am working from home I am told by Ntombikayise M to wait for the 6th as my service is suspended though I sent the POP indicating that debit order went through successfully on the 1st.

I asked if now should I be inconvenienced due to their service and her answer was very cheeky "APPARENTLY YES" and "HENCE I MENTIONED CONTACT US BACK ON THE 6th"

All i wanted today was to cancel my service and I received the above responses from Ntombikayise M who was just not about the life of helping me restore my internet