******* Service, *********** agents

I had scheduled a move of my fibre service to a new address a month before the scheduled moving date. I had ensured that the dates requested would not affect my billing negatively as I requested to cancel the existing service on 30 November 2020 and begin the new service on 01 December 2020. When I got to the new address and had the new infrastructure provider come to install, we discovered that there were no fibre lines within the premises and we have a 3-6 month wait before the body corp sorts this out. The new infrastructure provider then cancelled the installation. I then find that I am now billed for the month of December for the new service (which I have no access to). I query this over Webafrica's useless WhatsApp Line with Yolanda Mseleni (***) and I am told that I must pay for the service which I have no access to until the new service is activated. I requested a cancellation of service due to these circumstances and was advised by Yolanda that she is unable to do this and that I should speak to provisioning dept. who were out of office at the time. I tried the following day (02/12) to connect via WhatsApp with an agent and waited until (05/12) to be connected to an agent - nothing happened. I tried once more on 07/12 and was connected with Yolanda Mseleni once again (***), who this time, requested the cancellation within 2 minutes and advised that finance would need to approve the refund thereafter. A few days pass, I receive the confirmation of cancellation email and I must now contact them to find out about the refund, I speak with Tsepang (***) who is short and rude initially and only during this chat are my banking details requested to process the refund. I also request for operating hours of the branch where I must return the router and queried whether I could take it in on a Saturday, she advises me that I can return it at Grayston Drive on a Saturday between 08am and 04:30 pm. I get there on the Saturday to find that they are closed and only operate on weekdays. My next issue is that they have refunded me some of the fee that was paid by me for Dec 2020 but they have pro-rated the refund to exclude the 1st - 7th! So now I must pay for their agents incompetence and the fact that they would not allow me to cancel the service!