Router returned, repeated attempts to debit card with cost for router

My month to month contract with Webafrica came to and end on 31 Jul 2020y. I sent an email to support at Webafrica on 11 August letting them know that I would like to return the router as per the conditions of the contract and requested the process to follow and the address that I should return it to. I received an email on the same day from Webafrica support stating that they have closed my ticket and directed me to options on the email that did not address my enquiry at all.

I tried calling their offices on numerous occasions without being able to speak to a consultant for assistance. I returned the router to their offices a with a courier service and emailed the support department on the same day informing them that I have returned the router and provided them with a copy of the document provided by the courier service with the tracking number. I received an email from Webafrica with a ticket reference number (ID: ***) in response to my email and subsequent to this, this ticket was closed without any response.

I am annoyed and frustrated with Webafrica as they are still attempting to debit my card with the cost of the router even after having returned it.

WEBAFRICA REMOVE MY DETAILS FROM YOUR RECORDS!