JK
JO-LEE KEEFE
1 reviews | Active since Sept 2026
10 Sept 2026, 12:30
Router fee after cancellation
I cancelled my subscription with Webafrica and a consultant was supposed to contact me to collect the router. They failed to this, but continued to debit my account with the R999 fee. I phoned them again and they promised to arrange for a courier to collect the router. My account has now been handed over and I am harassed to pay the fee with interest. This is unacceptable!
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Webafrica's replyOfficial
10 Sept 2026, 12:55Hi Jo-Lee,
We understand how frustrating it must be to have followed the cancellation process, made arrangements for the router collection, and then continue receiving communication regarding the outstanding fee. To help move this forward, we've escalated the matter and requested that our Collections Team urgently review the account and provide you with direct feedback regarding the collection and the concerns you've raised.Should you require any additional assistance,, please feel free to continue engaging with us via direct message, and we'll gladly assist.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to have followed the cancellation process, made arrangements for the router collection, and then continue receiving communication regarding the outstanding fee. To help move this forward, we've escalated the matter and requested that our Collections Team urgently review the account and provide you with direct feedback regarding the collection and the concerns you've raised.Should you require any additional assistance,, please feel free to continue engaging with us via direct message, and we'll gladly assist.
Warm regards,
Webafrica Crew
Webafrica's reply10 Sept 2026, 12:55
Official
Hi Jo-Lee,
We understand how frustrating it must be to have followed the cancellation process, made arrangements for the router collection, and then continue receiving communication regarding the outstanding fee. To help move this forward, we've escalated the matter and requested that our Collections Team urgently review the account and provide you with direct feedback regarding the collection and the concerns you've raised.Should you require any additional assistance,, please feel free to continue engaging with us via direct message, and we'll gladly assist.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to have followed the cancellation process, made arrangements for the router collection, and then continue receiving communication regarding the outstanding fee. To help move this forward, we've escalated the matter and requested that our Collections Team urgently review the account and provide you with direct feedback regarding the collection and the concerns you've raised.Should you require any additional assistance,, please feel free to continue engaging with us via direct message, and we'll gladly assist.
Warm regards,
Webafrica Crew