M
Maseara
1 reviews | Active since Aug 2026
17 Aug 2026, 19:42
Router
Last week i lodged a complain in regards to my router not working and they promised me a new router but today they telling me i eont be getting sny router as my router replacement was declined..thst time i haven't even used the router and i did everything with them to try and get my router working but nothing worked..im so disappointed and frustrated with everything i m even thinking of walking away snd looking for something else..
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Webafrica's replyOfficial
18 Aug 2026, 08:56Hi Maseara,
We understand how frustrating this must be, especially after being advised that a replacement router would be provided and then receiving different information.We’d like to get a better understanding of what’s happening with the router before advising further. Please send us a DM with the account details linked to the service, along with some more information on the router issue, including what happens when you try to use it and any lights or error messages showing on the router.Warm regards,
Webafrica Crew
We understand how frustrating this must be, especially after being advised that a replacement router would be provided and then receiving different information.We’d like to get a better understanding of what’s happening with the router before advising further. Please send us a DM with the account details linked to the service, along with some more information on the router issue, including what happens when you try to use it and any lights or error messages showing on the router.Warm regards,
Webafrica Crew
Webafrica's reply18 Aug 2026, 08:56
Official
Hi Maseara,
We understand how frustrating this must be, especially after being advised that a replacement router would be provided and then receiving different information.We’d like to get a better understanding of what’s happening with the router before advising further. Please send us a DM with the account details linked to the service, along with some more information on the router issue, including what happens when you try to use it and any lights or error messages showing on the router.Warm regards,
Webafrica Crew
We understand how frustrating this must be, especially after being advised that a replacement router would be provided and then receiving different information.We’d like to get a better understanding of what’s happening with the router before advising further. Please send us a DM with the account details linked to the service, along with some more information on the router issue, including what happens when you try to use it and any lights or error messages showing on the router.Warm regards,
Webafrica Crew