kA
keith A
1 reviews | Active since Mar 2009
02 Mar 2026, 11:38
Round and Round in Circles.
Cancelled contract in December and again in January. Still being direct debited in March. Round and round in circles within departments and 'on hold' with the 'bots' for hours. Stay clear of Web Africa if you value your sanity.
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Webafrica's replyOfficial
02 Mar 2026, 12:34Hi Keith. Thank you for sharing your experience. We get how frustrating it must be to continue seeing debits after requesting cancellation and struggling to get clarity.Our Finance team is actively reviewing your profile and billing history to determine what happened and will advise on the way forward as soon as possible. We appreciate you bringing this to our attention, as it helps ensure issues like this are investigated thoroughly. Our teams will keep you posted as soon as possible. R^
Webafrica's reply02 Mar 2026, 12:34
Official
Hi Keith. Thank you for sharing your experience. We get how frustrating it must be to continue seeing debits after requesting cancellation and struggling to get clarity.Our Finance team is actively reviewing your profile and billing history to determine what happened and will advise on the way forward as soon as possible. We appreciate you bringing this to our attention, as it helps ensure issues like this are investigated thoroughly. Our teams will keep you posted as soon as possible. R^