ROBOTIC CLIENT SERVICE KNOWN - WEBAFRICA

They must have the worst client service known. Their robotic client service is a nightmare. My wifi download speed was on average 0.64 for almost 2 months. With their robotic *********** system it took 2 months to sort out. Their solution was new equipment and an upgrade in speed from 25/25 to 50/50 at R639. I agreed. They even offered one month free for the trouble. On 08/05 eventually all was sorted. On 01/6 I discovered my line was cancelled and a new order placed and reconnection would be 4-7 working day. While confused and shocked a R749 debit order went through. I realised I need to run fast from WebAfrica. So I requested they keep the cancellation status, refund me and I find another service provider. I then got told unfortunately the new order has been processed and I will have to wait, when the new service provider that I have myself placed a new order is unable to process my connection because WebAfrica has taken my line with their new order. I have lost 4 working days as I use this line for work ( work from home) and still waiting for WebAfrica to release me as a hostage. The new service provider was ready to connect me the following day of signing up with them 02/06/2023. No amount of patience can accommodate WebAfrica's robotic client service manned by human beings.You will lose your mind.