Robot said " grab a cuppa" 57mins to be contacted! But then the operator ( Jessie) was excellent and patient

 Morning  Clive 

We appreciate you sharing this with us 😊

Waiting that long is definitely not ideal; even with a “grab a cuppa” suggestion, we know your time is valuable. That said, it’s great to hear that Jessie stepped in with excellent, patient support and made the interaction worthwhile.

We’ll be sure to pass the kudos on to her, and we’re continuously working to improve our response times so you can get help more quickly next time.

Warm regards, 
Webafrica Crew