Robbing from pensions

I am absolutely appalled by the lack of service provided by Web Africa. My mother (a pensioner with limited resources) signed up with them in September this year and for the past 4 months they have debited her account without having fully onboarding her. She was never provided the correct details to create an email account and is being charged on a monthly basis for a phone line that doesn’t work and a Telkom number that was never ported. Despite repeated attempts to contact Webafrica across their various channels they have failed to come back to us and provide the necessary assistance. I have never before received such unbelievably shocking support from a service provider. I am extremely disappointed in Webafrica and strongly recommend consumers look elsewhere should they be looking for an internet provider.