RIP Sibongile

I have been a reasonably happy customer of Webafrica for 12 years. I had fibre installed with them via Frogfoot, and my download speeds have frequently been below 1Mbps on a 10Mbps line. I tried to contact the company via support emails, but they ignore those, when you call they say chat to a live agent "on the spot". on the WhatsApp line. No live agent answered so the WhatsApp told me they would come back to me. 15 hours later they did. When I asked why they had ignored the 20+ tickets I had sent in, and merely put an auto reply saying the ticket was cancelled, the operative asked my customer reference code, which I gave him and he rep**** that he would go and check on the cancelled tickets. The "Super duper live chat" session is still open, but I haven't heard anything from Sibongile for over 2 hours. I am concerned that he has passed away, how do I contact somebody to go and collect his corpse? I have tried phoning, but an hour later it's still playing music at me, and I've tried initiating another live chat on my wife's phone, but I fear the corpse of the deceased Sibongile will be festering before there is any reaction.