Rip out

Vuma has been over charging me for the past two months and when I enquired about the extra amount , I was firstly told that it was a system error and other agents would escalate the matter and never come back with feedback and lately I was told I was charged a debit order REJECTION FEE and wereas they debited successfully on the very same day. Every time i chat to the agent they request for a screen shots and bank statements always but no one can actually give proper feedback. I feel that the company is making money by manipulating their system .And I must say that their customer service is apalling to say the least.I also asked to speak to a team leader or manager and was informed that there was no manager available.