Ridiculous worse ISP provider ever bad bad bad!

If I could give 0 stars I would! What a disgrace of a service. I requested to cancel my line on the 21st due to me wanting to upgrade and pay more! This business clearly does not want more money. They cancelled my old line advising me to wait 48hrs. It is past 48hrs i have been without wifi uptill now. The issue is that vumatel needs to cancel. I called vumatel they advised that webafrica needs to cancel and there is no reference or evidence of webafrica reporting or requesting cancelation! They can't even provide me with a reference number. Refused my callback, refused my request to speak to a manager. I work from home and I am stressed due to this ISP provider. Please anyone reading this review do not make the mistake like i did and go with Webafrica. The service is pathetic, the line keeps dropping, no help from the ISP provider at all. To all my friends and family, i will make it my life mission to convince them to change ISP providers with immediate effect. This is so ridiculous. I am spending my days on the stupid whatsapp line waiting 30 mins for a response. Who is running this company??? Who is employing these agents???? No guys please we have to stand as one we cannot accept this service in 2025!!!!!!