Ridiculous service seems standard...

I write this review with complete frustration, I have been trying to get my fibre line and router fixed through Webafrica for a month now and nothing has been done. First off all its a mission to get a hold of someone at the technical department. I literally waited 2 hours until someone came to the line. In the last month all Webafrica kept telling me that you need to update and reboot which I have been doing. Only for my fibre to completely stop working from Thursday night. They claim to have such an amazing whats app line which is complete nonsense. I tried using it Thursday night from 6pm and no one assisted me until 8h30am Friday morning and still they were not able to resolve the situation. Between Webafrica and Vumatel they kept blaming each other for the error and throwing me from pilar to post. The management service is up holing, a manager was requested to call me three time and til now no manager has called me. What kind of service is this yet they take my money every month. Today I was told by Webafrica that your cables are faulty, I must purchase new cables. So I purchase new cables and it does the very same thing. Only for the 15th person at Webafrica that I have spoken to tells me that the router needs to be replaced and that she will request for a replacement. Now I have to wait for approval for a replacement, what none sense its this? I should not wait for an approval a new router should be given to me and I will not be paying a single cent for anything as I am the one who is now inconvenienced but now going back to the store to return cables that I was not suppose to have purchased in the first place if people knew how to do their jobs.

The service at Webafrica is disgusting and perter tic , if this is how they treat clients then why should we even continue to use them? I do not speak technical language and if I knew I would fix the situation myself. I am yet to wait for a manager to give me a call. Which mostly like will not happen I can guarantee to you that.

I am in the service industry and this is no way I would treat my clients at all. Best I find myself a new service provider for my Fibre line, where I will get treated with urgency and people would want to assist me correctly and not waste my time.

I am utterly disgusted at your service..