RIDICULOUS SERVICE

I have been trying to sort out my fibre line since last week Friday when I moved into a new place. The previous tenants used the line and then I went online and ordered the package so that I could be sorted out the following week (this week).

I have received emails , one which instructed me to send either proof of address or lease agreement. Because I have no proof of payment yet, I sent the lease agreement and received a mail advising that I would receive the payment link once the lease agreement was received.

Monday I called in and was advised that nothing was received. The agent was kind enough to send me her own work email address so that she could have it submitted. This was done.

Since then , I have spoken to so many agents via Whatsapp, I have spent over R300 on airtime everytime the Whatsapp agent could not help me or did not understand me let me rather say. Yesterday was told that there is a 5 day clearing process as one of the agents explained to me they have to clear it from the previous tenants before my line can be sorted.

I work from home and have to buy data so that I can work, and have my children attend their online schooling programs daily. Do you know how much money is spent on data every day??? Is Webafrica going to reimburse???

I have requested for someone to call me back, then I get told that the option to call out is not available, yet an agent did call me back on the very first day as we were chatting on Whatsapp. So why could the others not call me back when I asked my query be escalated???

I need to get my fibre line sorted ASAP as Monday is too late and cannot spend another R1000 on data!!

If the complex did not use a this terrible ISP, I would have been sorted out with the ISP I used at my old place of residence without any of these hassles!!