Ridiculous serves

I have ordered a fibre line through Webafrica, Vodacom accepted the order on the 25th of January it is the 9th of February already. On Thursday last week (4th of Feb) I spoke to Cindy-Leigh she assisted me and said the following

"You're welcome :) Our brand owner received the message you sent and informed that Vodacom does have the order as we placed it and it confirms with the order number provided, she has asked for them to get in touch with you and arrange for installation urgently (***)"

On Friday morning I phoned Vodacom to follow up they can't find anything and the lady said to me it takes 7 - 21 working days for installation which I understand now here is where I'm frustrated.

You know what makes me angrier is this message that gets displayed "Try our handy Whatsapp support channel by simply adding *** as a Whatsapp contact and send us a message." - not so handy as you recommend since Friday the 5th of Feb I have been getting these messages from Webafrica's Whatsapp chat.

"[10:40, 2/5/2021] Webafrica: Thanks Sadie, please hold while I connect you to one of our Live Chat agents...

You can end the Live Chat session at any time and revert back to the Bot by typing ENDCHAT. [11:17, 2/5/2021] Webafrica: I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying... [11:32, 2/5/2021] Webafrica: I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying... [11:45, 2/5/2021] Webafrica: Sorry to have kept you waiting for so long, unfortunately it seems that all our agents are currently busy or unavailable.

A call back request has been sent to our agents and they will contact you (on Whatsapp) as soon as they are available. Please note our Whatsapp times are between 7am - 9pm, Monday to Friday and 8am - 6pm on Weekends.

In the meantime, perhaps I can help you with your query? Type 0 to see the main menu."

Saturday morning; "I'm so sorry we've not yet managed to get back to you. I will continue to bug our agents until one of them is available to get in touch with you.

Whatsapp imposes a 24h session limit if there are no responses from your side though, so in order to keep this session alive and if you'd still like me to have an agent to contact you, please could you simply type anything you like below.

Otherwise, you can ignore this message and your session (and call back request) will expire at: 2021-02-06 10:40:24"

Sunday nothing and the Monday I tried again...

Monday "[14:05, 2/8/2021] Webafrica: Thanks Sadie, please hold while I connect you to one of our Live Chat agents...

You can end the Live Chat session at any time and revert back to the Bot by typing ENDCHAT. [14:47, 2/8/2021] Webafrica: I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying... [15:01, 2/8/2021] Webafrica: I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying... [15:15, 2/8/2021] Webafrica: Sorry to have kept you waiting for so long, unfortunately it seems that all our agents are currently busy or unavailable.

A call back request has been sent to our agents and they will contact you (on Whatsapp) as soon as they are available. Please note our Whatsapp times are between 7am - 9pm, Monday to Friday and 8am - 6pm on Weekends.

In the meantime, perhaps I can help you with your query? Type 0 to see the main menu."

Tried again- "[15:22, 2/8/2021] Webafrica: Thanks Sadie, please hold while I connect you to one of our Live Chat agents...

You can end the Live Chat session at any time and revert back to the Bot by typing ENDCHAT. [16:03, 2/8/2021] Webafrica: I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying... [16:16, 2/8/2021] Webafrica: I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying... [16:31, 2/8/2021] Webafrica: Sorry to have kept you waiting for so long, unfortunately it seems that all our agents are currently busy or unavailable.

A call back request has been sent to our agents and they will contact you (on Whatsapp) as soon as they are available. Please note our Whatsapp times are between 7am - 9pm, Monday to Friday and 8am - 6pm on Weekends.

In the meantime, perhaps I can help you with your query? Type 0 to see the main menu."

This is the message I got this morning after yesterdays messages "I'm so sorry we've not yet managed to get back to you. I will continue to bug our agents until one of them is available to get in touch with you.

Whatsapp imposes a 24h session limit if there are no responses from your side though, so in order to keep this session alive and if you'd still like me to have an agent to contact you, please could you simply type anything you like below.

Otherwise, you can ignore this message and your session (and call back request) will expire at: 2021-02-09 15:22:00"

And then I tried now again-

"[10:52, 2/9/2021] Webafrica: Thanks Sadie, please hold while I connect you to one of our Live Chat agents...

You can end the Live Chat session at any time and revert back to the Bot by typing ENDCHAT. [11:32, 2/9/2021] Webafrica: I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying... [11:46, 2/9/2021] Webafrica: I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying... [12:00, 2/9/2021] Webafrica: Sorry to have kept you waiting for so long, unfortunately it seems that all our agents are currently busy or unavailable.

A call back request has been sent to our agents and they will contact you (on Whatsapp) as soon as they are available. Please note our Whatsapp times are between 7am - 9pm, Monday to Friday and 8am - 6pm on Weekends.

In the meantime, perhaps I can help you with your query? Type 0 to see the main menu."

I am now at the point where I want to give Webafrica such a bad review of why is no one getting back to me. "A call back request has been sent to our agents and they will contact you (on Whatsapp) as soon as they are available." DO YOU WANT TO TELL ME THAT SINCE LAST WEEK THURSDAY THERE IS NO AVAILABLE AGENTS THAT COULD HAVE GIVEN ME A CALL BACK LIKE MENTIONED.