Ridiculous Billing Team

<p>I recently ordered a fibre line and told webafrica that the line needs to be active from 20 August 2017 onwards. The line was supposedly installed in 4 days, and I received my first bill billing me for the remainder of July and August. The crazy thing is no one has been in our house to activate the fibre service, they have only been outside in the yard! We consequently don't have an active line and we are being billed for this!</p> <p>After complaining (more than three weeks later) I get a response from Webafrica that there is nothing they can do about this as Telkom is already billing them. A complete lie as Telkom is still billing me!</p> <p>Unfortunately my experience with Webafrica is equal or worse than my experience with Telkom.</p> <p>All I ask is that they provide proof that a credit note has been passed, and that they send someone to come and activate the line on the 20th of August 2017 as requested if they sincerely want me as a customer. Alternatively, they can pass a credit note and cancel my service, I would rather stay with Telkom or find another service provider.</p>