Review of WebAfrica

I am extremely disappointed with the service I’ve received from Vuma Fiber over the past few days. I logged a network issue on Friday morning, 30th May, after being notified there was an outage that would be resolved within 24–48 hours. However, it only got fixed by Monday, 2nd June — well outside of the promised timeframe.

During the outage, I was forced to communicate with the Vuma team via WhatsApp only, since they have no call center support available over the weekend. This alone was frustrating — having no way to speak to someone directly when the service you pay for goes down.

To make matters worse, when my internet still didn’t return on Monday morning, I reached out again, only to be told that I now have a separate fault and need to log another issue. After already waiting 72 hours, I’m now expected to wait another 72 hours for this to be resolved.

As a parent with a son who needs the internet for his studies and two toddlers who rely on online content for learning and entertainment, this has been beyond frustrating. The level of inconvenience and lack of urgency from Vuma is unacceptable.

And of course, their debit order has no waiting period — it goes through right on time, every time. Unfortunately, the same can’t be said for the service they provide.

Vuma, please do better. Reliable service and effective customer support are not too much to ask for in 2025.