SJ
Sanele J
1 reviews | Active since Sept 2025
07 Apr 2026, 20:12
Review about webafrica
I have been using thro Telkom LTE since September 2025 but unfortunately that didn’t last because of poor network,I asked them to switch me to fibre in December 2025 because they had a special of free router and installation,only for them to deliver by February 2026 now they want me to pay for the router??are they crazy??they can keep their internet at this rate because it their fault not to deliver the orders on time as per the request..I’m so disappointed because even if when one is calling them you hardly get through,you chat to the agents that doesn’t know anything on WhatsApp their service is just zero
Helpful (0)
Replies (5)0
Replies (5)
Webafrica's replyOfficial
08 Apr 2026, 08:56Hello Sanele,
We understand how frustrating this situation must be, especially after the delays with your fibre installation and the unexpected request to pay for the router. Experiencing difficulty reaching support and getting clear answers can be very disappointing, and we completely acknowledge your concerns.
To assist you further and provide the best possible solution, please send us a direct message on Hello Peter with more details about your query. Our team will review everything carefully and work with you to resolve the issue.
Warm regards,
Webafrica Crew
We understand how frustrating this situation must be, especially after the delays with your fibre installation and the unexpected request to pay for the router. Experiencing difficulty reaching support and getting clear answers can be very disappointing, and we completely acknowledge your concerns.
To assist you further and provide the best possible solution, please send us a direct message on Hello Peter with more details about your query. Our team will review everything carefully and work with you to resolve the issue.
Warm regards,
Webafrica Crew
Webafrica's reply08 Apr 2026, 08:56
Official
Hello Sanele,
We understand how frustrating this situation must be, especially after the delays with your fibre installation and the unexpected request to pay for the router. Experiencing difficulty reaching support and getting clear answers can be very disappointing, and we completely acknowledge your concerns.
To assist you further and provide the best possible solution, please send us a direct message on Hello Peter with more details about your query. Our team will review everything carefully and work with you to resolve the issue.
Warm regards,
Webafrica Crew
We understand how frustrating this situation must be, especially after the delays with your fibre installation and the unexpected request to pay for the router. Experiencing difficulty reaching support and getting clear answers can be very disappointing, and we completely acknowledge your concerns.
To assist you further and provide the best possible solution, please send us a direct message on Hello Peter with more details about your query. Our team will review everything carefully and work with you to resolve the issue.
Warm regards,
Webafrica Crew
SJ
Sanele J's updateReviewer Update
08 May 2026, 09:10Pity you don’t even call for an apology or write an email..so much in conscience on my side,I need the money as in like today,I need to travel but you are telling me 5-7 days..are you guys crazy???the disrespect we get from webafrica is disgusting honestly….it been 2 months fighting over this thing but there’s still no resolution.
SJ
Sanele J's update08 May 2026, 09:10
Reviewer Update
Pity you don’t even call for an apology or write an email..so much in conscience on my side,I need the money as in like today,I need to travel but you are telling me 5-7 days..are you guys crazy???the disrespect we get from webafrica is disgusting honestly….it been 2 months fighting over this thing but there’s still no resolution.
Webafrica's replyOfficial
08 May 2026, 10:08Hi Sanele,We understand how distressing it is to be waiting for money you urgently need, especially after such a prolonged back‑and‑forth and when the delay was not caused by anything on your side. We acknowledge the frustration and inconvenience this has caused, and we recognise how disappointing this experience has been for you.
We’ve reviewed your account and can confirm that a credit has been logged for the router charge, and a refund request has been submitted accordingly. Once the credit is approved, the refund will be processed and typically reflects within 5 to 7 working days. Our Finance Team is actively working on this to ensure everything moves through smoothly and to avoid any further unnecessary delays.
Warm regards,
Webafrica Crew
We’ve reviewed your account and can confirm that a credit has been logged for the router charge, and a refund request has been submitted accordingly. Once the credit is approved, the refund will be processed and typically reflects within 5 to 7 working days. Our Finance Team is actively working on this to ensure everything moves through smoothly and to avoid any further unnecessary delays.
Warm regards,
Webafrica Crew
Webafrica's reply08 May 2026, 10:08
Official
Hi Sanele,We understand how distressing it is to be waiting for money you urgently need, especially after such a prolonged back‑and‑forth and when the delay was not caused by anything on your side. We acknowledge the frustration and inconvenience this has caused, and we recognise how disappointing this experience has been for you.
We’ve reviewed your account and can confirm that a credit has been logged for the router charge, and a refund request has been submitted accordingly. Once the credit is approved, the refund will be processed and typically reflects within 5 to 7 working days. Our Finance Team is actively working on this to ensure everything moves through smoothly and to avoid any further unnecessary delays.
Warm regards,
Webafrica Crew
We’ve reviewed your account and can confirm that a credit has been logged for the router charge, and a refund request has been submitted accordingly. Once the credit is approved, the refund will be processed and typically reflects within 5 to 7 working days. Our Finance Team is actively working on this to ensure everything moves through smoothly and to avoid any further unnecessary delays.
Warm regards,
Webafrica Crew
SJ
Sanele J's updateReviewer Update
08 May 2026, 10:14I don’t think you hear what you say,refund has been processed but yet you say credit is not approved??ei you take people for granted..
SJ
Sanele J's update08 May 2026, 10:14
Reviewer Update
I don’t think you hear what you say,refund has been processed but yet you say credit is not approved??ei you take people for granted..
Webafrica's replyOfficial
08 May 2026, 14:07Hi Sanele,
We understand why the wording around credits and approval can feel contradictory, especially when you are still waiting for the funds to reflect and need cer*****y now. Your frustration is completely understandable.
To clarify and reassure you, the refund process is actively being worked on by our Finance Team. The credit has been logged on the account, and the refund request is moving through the required internal steps to completion. While the approval step is part of this process, it does not mean the matter has stalled. It is still progressing toward release, and the team is aware of the urgency and impact this delay has had on you.
Warm regards,
Webafrica Crew
We understand why the wording around credits and approval can feel contradictory, especially when you are still waiting for the funds to reflect and need cer*****y now. Your frustration is completely understandable.
To clarify and reassure you, the refund process is actively being worked on by our Finance Team. The credit has been logged on the account, and the refund request is moving through the required internal steps to completion. While the approval step is part of this process, it does not mean the matter has stalled. It is still progressing toward release, and the team is aware of the urgency and impact this delay has had on you.
Warm regards,
Webafrica Crew
Webafrica's reply08 May 2026, 14:07
Official
Hi Sanele,
We understand why the wording around credits and approval can feel contradictory, especially when you are still waiting for the funds to reflect and need cer*****y now. Your frustration is completely understandable.
To clarify and reassure you, the refund process is actively being worked on by our Finance Team. The credit has been logged on the account, and the refund request is moving through the required internal steps to completion. While the approval step is part of this process, it does not mean the matter has stalled. It is still progressing toward release, and the team is aware of the urgency and impact this delay has had on you.
Warm regards,
Webafrica Crew
We understand why the wording around credits and approval can feel contradictory, especially when you are still waiting for the funds to reflect and need cer*****y now. Your frustration is completely understandable.
To clarify and reassure you, the refund process is actively being worked on by our Finance Team. The credit has been logged on the account, and the refund request is moving through the required internal steps to completion. While the approval step is part of this process, it does not mean the matter has stalled. It is still progressing toward release, and the team is aware of the urgency and impact this delay has had on you.
Warm regards,
Webafrica Crew