Response time with them takes forever

Hi Yolanda, we hear how frustrating this delay has been, especially when you’ve been waiting for a technician without clear movement or timing. That kind of uncer*****y can be really stressful when you’re relying on the issue being resolved. We’ve escalated your query to our Faults Team under reference WA*** so it can be prioritised and reviewed as quickly as possible. The team will look into the delay and the technician scheduling on your case and come back with the next update and appointment details. We know at this point what matters most is getting clear action and a confirmed plan, not more waiting, and that’s exactly what this escalation is aimed at pushing forward. If anything changes on your side, we’ll make sure it’s added to the same case so everything stays aligned. Warm regards,
Webafrica Crew