SM
Simon M
1 reviews | Active since Oct 2019
09 Jun 2026, 10:36
Request for Refund
Terrible service ever. I placed my order on 19 May 2026. No installation yet. I am trying to contact the call center for service. The communication is one-way, only for sales. I want my refund.
Helpful (0)
Replies (8)0
Replies (8)
Webafrica's replyOfficial
09 Jun 2026, 10:56Hi Simon,Thank you for the update.Our team tried to reach you to confirm the installation address, however they were unable to get hold of you via call. An SMS was also sent requesting confirmation of the address details so the order can proceed.Could you please respond to the SMS at your earliest convenience so we can verify the details and continue with the installation process?Warm regards,
The Webafrica Crew.
The Webafrica Crew.
Webafrica's reply09 Jun 2026, 10:56
Official
Hi Simon,Thank you for the update.Our team tried to reach you to confirm the installation address, however they were unable to get hold of you via call. An SMS was also sent requesting confirmation of the address details so the order can proceed.Could you please respond to the SMS at your earliest convenience so we can verify the details and continue with the installation process?Warm regards,
The Webafrica Crew.
The Webafrica Crew.
SM
Simon M's updateReviewer Update
09 Jun 2026, 11:25Your service is not pathetic but ********* as well. I never received a call from anyone. The SMS I received said the order could not be processed and asked me to confirm whether I have an existing installation. Why would I place an order with you if I have an existing installation?
I want my refund. I will get another service provider.
I want my refund. I will get another service provider.
SM
Simon M's update09 Jun 2026, 11:25
Reviewer Update
Your service is not pathetic but ********* as well. I never received a call from anyone. The SMS I received said the order could not be processed and asked me to confirm whether I have an existing installation. Why would I place an order with you if I have an existing installation?
I want my refund. I will get another service provider.
I want my refund. I will get another service provider.
Webafrica's replyOfficial
09 Jun 2026, 14:34Hi Simon,
We understand your frustration regarding the order not being processed and the confusion around the SMS you received.Our team had to confirm whether there is an existing installation at the address in order to proceed with the order, as this is required for activation and verification purposes. In some cases, proof of address is also needed to validate the installation details.Please can you confirm whether you would like us to proceed with assisting you to complete the order or if you would prefer to cancel the order and process a refund?Kind regards,
Webafrica Crew
We understand your frustration regarding the order not being processed and the confusion around the SMS you received.Our team had to confirm whether there is an existing installation at the address in order to proceed with the order, as this is required for activation and verification purposes. In some cases, proof of address is also needed to validate the installation details.Please can you confirm whether you would like us to proceed with assisting you to complete the order or if you would prefer to cancel the order and process a refund?Kind regards,
Webafrica Crew
Webafrica's reply09 Jun 2026, 14:34
Official
Hi Simon,
We understand your frustration regarding the order not being processed and the confusion around the SMS you received.Our team had to confirm whether there is an existing installation at the address in order to proceed with the order, as this is required for activation and verification purposes. In some cases, proof of address is also needed to validate the installation details.Please can you confirm whether you would like us to proceed with assisting you to complete the order or if you would prefer to cancel the order and process a refund?Kind regards,
Webafrica Crew
We understand your frustration regarding the order not being processed and the confusion around the SMS you received.Our team had to confirm whether there is an existing installation at the address in order to proceed with the order, as this is required for activation and verification purposes. In some cases, proof of address is also needed to validate the installation details.Please can you confirm whether you would like us to proceed with assisting you to complete the order or if you would prefer to cancel the order and process a refund?Kind regards,
Webafrica Crew
SM
Simon M's updateReviewer Update
09 Jun 2026, 15:23I want to cancel the order and process a refund.
Thank you
Thank you
SM
Simon M's update09 Jun 2026, 15:23
Reviewer Update
I want to cancel the order and process a refund.
Thank you
Thank you
Webafrica's replyOfficial
09 Jun 2026, 16:03Hi Simon,
We have logged your above feeedback/request directly to the team who process all Clear access orders. They will review the order and update you directly on the next steps ASAP.
Warm regards,
Webafrica Crew
We have logged your above feeedback/request directly to the team who process all Clear access orders. They will review the order and update you directly on the next steps ASAP.
Warm regards,
Webafrica Crew
Webafrica's reply09 Jun 2026, 16:03
Official
Hi Simon,
We have logged your above feeedback/request directly to the team who process all Clear access orders. They will review the order and update you directly on the next steps ASAP.
Warm regards,
Webafrica Crew
We have logged your above feeedback/request directly to the team who process all Clear access orders. They will review the order and update you directly on the next steps ASAP.
Warm regards,
Webafrica Crew
SM
Simon M's updateReviewer Update
09 Jun 2026, 20:13 I now think that Webafrica is a ****. I am not going to pay for any cancellation fees. I never received any service. I am going to post your cancellation terms for everyone to see. I will also post them on your social media pages.
https://knowledge.webafrica.co.za/index.php/knowledge-base/what-happens-if-i-choose-to-cancel/
I need all my money, R1248.00, and to come collect your device. The same address you delivered it. You came with excuses that you are waiting for my address. How did you deliver the device if you do not have my address? I do NOT authorise you to debit my account.
You don't even have support contacts. You are only reachable for sales. You just want to debit people's accounts. How do you even debit before you provide the service? ****...
https://knowledge.webafrica.co.za/index.php/knowledge-base/what-happens-if-i-choose-to-cancel/
I need all my money, R1248.00, and to come collect your device. The same address you delivered it. You came with excuses that you are waiting for my address. How did you deliver the device if you do not have my address? I do NOT authorise you to debit my account.
You don't even have support contacts. You are only reachable for sales. You just want to debit people's accounts. How do you even debit before you provide the service? ****...
SM
Simon M's update09 Jun 2026, 20:13
Reviewer Update
I now think that Webafrica is a ****. I am not going to pay for any cancellation fees. I never received any service. I am going to post your cancellation terms for everyone to see. I will also post them on your social media pages.
https://knowledge.webafrica.co.za/index.php/knowledge-base/what-happens-if-i-choose-to-cancel/
I need all my money, R1248.00, and to come collect your device. The same address you delivered it. You came with excuses that you are waiting for my address. How did you deliver the device if you do not have my address? I do NOT authorise you to debit my account.
You don't even have support contacts. You are only reachable for sales. You just want to debit people's accounts. How do you even debit before you provide the service? ****...
https://knowledge.webafrica.co.za/index.php/knowledge-base/what-happens-if-i-choose-to-cancel/
I need all my money, R1248.00, and to come collect your device. The same address you delivered it. You came with excuses that you are waiting for my address. How did you deliver the device if you do not have my address? I do NOT authorise you to debit my account.
You don't even have support contacts. You are only reachable for sales. You just want to debit people's accounts. How do you even debit before you provide the service? ****...
SM
Simon M's updateReviewer Update
10 Jun 2026, 10:26Webafrica uses the same modus operandi to ****** money without any service.
This should be reported to the authorities. Screenshot_***_Facebook.jpg 872.91 KB
This should be reported to the authorities. Screenshot_***_Facebook.jpg 872.91 KB
SM
Simon M's update10 Jun 2026, 10:26
Reviewer Update
Webafrica uses the same modus operandi to ****** money without any service.
This should be reported to the authorities. Screenshot_***_Facebook.jpg 872.91 KB
This should be reported to the authorities. Screenshot_***_Facebook.jpg 872.91 KB
Webafrica's replyOfficial
10 Jun 2026, 10:29Hi Simon,Thank you for reaching out and for sharing your concerns. We understand how frustrating this situation must feel, especially when you believe you’ve been charged without receiving the service you expected.To clarify, cancellation fees only apply to services that have gone active and are still within their contract period. After reviewing your account, we can confirm that your order has been cancelled and a credit has already been app****. A refund request has also been logged which is currently pending approval. Once approved, it will reflect in your bank account within 5-7 working days.We will continue to follow up internally to ensure your refund is processed and that this matter is brought to a full resolution.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply10 Jun 2026, 10:29
Official
Hi Simon,Thank you for reaching out and for sharing your concerns. We understand how frustrating this situation must feel, especially when you believe you’ve been charged without receiving the service you expected.To clarify, cancellation fees only apply to services that have gone active and are still within their contract period. After reviewing your account, we can confirm that your order has been cancelled and a credit has already been app****. A refund request has also been logged which is currently pending approval. Once approved, it will reflect in your bank account within 5-7 working days.We will continue to follow up internally to ensure your refund is processed and that this matter is brought to a full resolution.Warm regards,
Webafrica Crew
Webafrica Crew