Repeat Offender: Week-Long Outage, Zero Support, and a Pattern of Silence

Let me be absolutely clear, I will not be moving this conversation offline. Not via direct message, not via phone, not via any private channel. This stays here, in public, where it belongs.

I find it telling that your response focuses on reviewing my "account status" when my account has zero outstanding balance. There is nothing wrong on my side. The problem is entirely on yours. Redirect that energy toward reviewing why a paying customer was left without internet for over a week, again with no communication and no accountability.

Now, let us talk about compensation. Webafrica has no problem whatsoever remembering to debit my account every single month without fail. That same precision must now be app**** to compensating me whether through a rand-for-rand credit for every day of downtime or a pro-rata reduction on my next invoice. I will accept nothing less .

Vague references to Finance Teams, Service Quality reviews, and internal escalations mean nothing to me. I have heard it before. I want a concrete, written commitment on this public platform , not promises, not platitudes.

The clock is ticking. I will be exploring every avenue available to me, including the relevant consumer protection channels, if this is not resolved with the urgency it demands.

This is exactly the pattern I have been describing.

This morning I have been waiting in your chat queue since 08:27 with no response from any agent and this is not the first time. The exact same thing happened yesterday. No answer, no callback, no acknowledgement.

I am not reaching out because I want to ONLY complain but I am reaching out because I am desperately in need of reconnection and every channel I try leads to the same dead end. Yet somehow, Webafrica continues to operate as though this is acceptable.

This is no longer just a connectivity issue, it is a complete and total failure of customer support. I need this escalated immediately and I need a response on this platform, not a queue that goes nowhere.

Update: It is now 13:02 and I still have not received a single response from any Webafrica agent.

I have been in this queue since 08:27 this morning, nearly five hours and the silence from Webafrica has been deafening. No agent, no callback, no email, nothing.

In the meantime, I have once again had to reach into my own pocket to purchase mobile data just to stay connected and keep my business running. This is money I should never have had to spend. My Webafrica account is fully paid up, I do not owe them a single cent yet here I am, personally funding my own connectivity while they collect my subscription without flinching.

This is daylight *******. A company that debits without fail but cannot restore a service or answer a customer for days on end has no business operating.

I am documenting every hour of this. Every rand spent. Every unanswered call. Every ignored message. This will all be on record when I escalate to the relevant consumer protection authorities.

I am following up on my outstanding query, as I have yet to receive any clarity or have my internet connection restored. To date, this matter remains completely unresolved.

I would appreciate urgent attention to this, along with a clear update on the steps being taken and an estimated resolution time.

I need timelines of when this will be fixed. I am spending more on mobile data because you guys are dragging your feed to solve this. I also asked that you keep this public and transparent because I am tired of things discussed in shadows.