AS
Ayanda S
1 reviews | Active since Mar 2026
14 Sept 2026, 14:00
Refusing to refund for a service not provided!
The worst service ever I took a router with them the internet was slow and has been slow since forever. I’ve requested my refund they declining it. Please do not attempt to use them at all. They are the worst. I’ll be raising a case with the ombudsman.
Helpful (0)
Replies (3)0
Replies (3)
Webafrica's replyOfficial
14 Sept 2026, 14:17Hi Ayanda,
We understand how frustrating it must be to experience ongoing connection issues and feel that the service is not meeting your expectation Having reviewed the matter, we can see that there is an open escalation on the account. The relevant team remains engaged with the query and you will be receiving further communication directly from them. Your feedback regarding the connectivity concerns and overall experience is important to us and will also be shared with our Service Quality Team for review and improvement. Should you require any additional assistance, please feel free to continue engaging with us via direct message, and we'll gladly assist.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to experience ongoing connection issues and feel that the service is not meeting your expectation Having reviewed the matter, we can see that there is an open escalation on the account. The relevant team remains engaged with the query and you will be receiving further communication directly from them. Your feedback regarding the connectivity concerns and overall experience is important to us and will also be shared with our Service Quality Team for review and improvement. Should you require any additional assistance, please feel free to continue engaging with us via direct message, and we'll gladly assist.
Warm regards,
Webafrica Crew
Webafrica's reply14 Sept 2026, 14:17
Official
Hi Ayanda,
We understand how frustrating it must be to experience ongoing connection issues and feel that the service is not meeting your expectation Having reviewed the matter, we can see that there is an open escalation on the account. The relevant team remains engaged with the query and you will be receiving further communication directly from them. Your feedback regarding the connectivity concerns and overall experience is important to us and will also be shared with our Service Quality Team for review and improvement. Should you require any additional assistance, please feel free to continue engaging with us via direct message, and we'll gladly assist.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to experience ongoing connection issues and feel that the service is not meeting your expectation Having reviewed the matter, we can see that there is an open escalation on the account. The relevant team remains engaged with the query and you will be receiving further communication directly from them. Your feedback regarding the connectivity concerns and overall experience is important to us and will also be shared with our Service Quality Team for review and improvement. Should you require any additional assistance, please feel free to continue engaging with us via direct message, and we'll gladly assist.
Warm regards,
Webafrica Crew
AS
Ayanda S's updateReviewer Update
16 Sept 2026, 08:57I still have not been refunded or contacted by any management from Web Africa. They now saying there is no refund showing as per Nombulelo who sent me an email without even understanding the issue., I have called countless times the agents hang up or you kept on hold on their WhatsApp or direct messages. I have reached out to Instagram no help I have even sent a message to the CEO Sean Nourse no response either. You are given a run around all the time with no one actually handling your issue. You have to repeat yourself over and over again. Since 21 August I’ve raised this issue. I want my refund in full as your service kept giving me issues and I raised this the 2nd day I received the router. It’s been back and forth with no resolution. They are ****mers who have the worst customer service. I will be taking this on social media and the ombudsman if I do not get my money by today. I have all the proof.
AS
Ayanda S's update16 Sept 2026, 08:57
Reviewer Update
I still have not been refunded or contacted by any management from Web Africa. They now saying there is no refund showing as per Nombulelo who sent me an email without even understanding the issue., I have called countless times the agents hang up or you kept on hold on their WhatsApp or direct messages. I have reached out to Instagram no help I have even sent a message to the CEO Sean Nourse no response either. You are given a run around all the time with no one actually handling your issue. You have to repeat yourself over and over again. Since 21 August I’ve raised this issue. I want my refund in full as your service kept giving me issues and I raised this the 2nd day I received the router. It’s been back and forth with no resolution. They are ****mers who have the worst customer service. I will be taking this on social media and the ombudsman if I do not get my money by today. I have all the proof.
Webafrica's replyOfficial
16 Sept 2026, 09:33Hi Ayanda
We can see why you’re frustrated after raising this matter on 21 August and still not having a clear resolution on your refund. We also recognise that having to repeat the details of your issue across different support channels has added to the frustration.Our team’s latest notes show that your refund request was being followed up with Finance and that further information was required to progress the credit. We’ll ensure the latest feedback and next steps are communicated to you directly by the agent that was in touch via chat, once the Finance refund review has been completed.
Warm regards,
Webafrica Crew
We can see why you’re frustrated after raising this matter on 21 August and still not having a clear resolution on your refund. We also recognise that having to repeat the details of your issue across different support channels has added to the frustration.Our team’s latest notes show that your refund request was being followed up with Finance and that further information was required to progress the credit. We’ll ensure the latest feedback and next steps are communicated to you directly by the agent that was in touch via chat, once the Finance refund review has been completed.
Warm regards,
Webafrica Crew
Webafrica's reply16 Sept 2026, 09:33
Official
Hi Ayanda
We can see why you’re frustrated after raising this matter on 21 August and still not having a clear resolution on your refund. We also recognise that having to repeat the details of your issue across different support channels has added to the frustration.Our team’s latest notes show that your refund request was being followed up with Finance and that further information was required to progress the credit. We’ll ensure the latest feedback and next steps are communicated to you directly by the agent that was in touch via chat, once the Finance refund review has been completed.
Warm regards,
Webafrica Crew
We can see why you’re frustrated after raising this matter on 21 August and still not having a clear resolution on your refund. We also recognise that having to repeat the details of your issue across different support channels has added to the frustration.Our team’s latest notes show that your refund request was being followed up with Finance and that further information was required to progress the credit. We’ll ensure the latest feedback and next steps are communicated to you directly by the agent that was in touch via chat, once the Finance refund review has been completed.
Warm regards,
Webafrica Crew