Refusing to cancel my service

I have been trying to cancel my service for the past five months and WebAfrica refuses to do so.

They upgraded my line and charged me more but throttled my line since. I have been struggling to fix it but it stays like that for a few days and then it goes back and then they are blaming Octotel for their incompetence.

I was promised that my services would be canceled on October 3rd but when I chatted to Yolanda on November 1st, I was told I needed to give a calendar month. Sent her the screenshot of the previous agent and she said she would escalate it to her manager to cancel and I would receive an email, today is the 19th and nothing has changed or happened since.

I have been with them for 3 years but this is the worst service I have ever received. I want my services cancelled or I am taking you to the ombudsman and that's not an empty threat. I pay you for a service and I no longer want it from your company.