Refusing to Assist and Lack of communication

I am absolutely disgusted in Webafricas service after being with them for a number of years now.

I have had constant issues with my line which I understand is not entirely their fault as they use Telkom as their physical line provider.

I have just cancelled my ADSL line which was being billed at the 4Mbps rate where Telkom keep dropping my line speed to 2Mbps. I have called into their support department numerous times of which nearly every time only gets attended to after 10+ minutes on hold. I have never had a support agent or any agent at Webafrica attend my call in under 10 Minutes!

For the past 12 months I have been constantly calling in for them to report to Telkom that my line speed is incorrect. Telkom attend to the matter normally 7 days after reporting it where they change it back to 4Mbps at the exchange. The line will run at 4Mbps thereafter for only 24-48 hours then it goes straight back to 2Mbps! I keep calling for port resets and to log the fault and the call Centre agent always acknowledges that it is running at 2Mbps on their side when they test the line.

I have been billed by Webafrica for 4Mbps for the last 365 days of which I have only had approximately 31 days of the line truely running at 4Mbps!

I have requested on numerous occasions for a manager to call me and I still have not received a call from any manager what’s so ever!

I have requested a partial refund for the services I have been billed for as I have only received 2Mbps for 95% of the year.

There is never a manager available when I call and I get thrown from department to department without anyone wanting to go above and beyond to assist me or at least look into it.

I was disgusted with the agent in billing who was not willing to help or explain and then threatening to cancel my new line as I was refusing to pay as no one is assisting me. Her name was Bessiah.

Please can someone from senior management contact me immeadiately before Intake this further into demands as well as publicize Webafricas inability to assist their customers!