Refuses to refund Credit in my Account

Chatted to Kgopolo, *** on Saturday 29 January 2022 to request a credit refund from my account , it was logged then told to follow up on Monday 31 January 2022, Followed up and chatted to Siphamandla , ***, Who advised my Credit Note was approved and proceeded to request my Bank details, all provided and done.

I followed up with Walter today 7 February 2022 who now tell me my request for a credit refund (extra money paid into my account) has been declined?!

For what reason? It's My money, February's Invoice has been paid and after my R3000 refund request, a further R500 odd would still be in my account.

This is theft I demand My Credit request with immediate effect, No 7 to 20 days waiting I want it now!

Ineffective staff and no management structure whatsoever in this business.