Q
Quinton
1 reviews | Active since May 2024
17 Sept 2026, 18:31
Refuse to refund me
Hi I asked for a refund on the 17th of August and the agent who assisted said it should be processed in 3-5 working day and I sent my *** and a month later I'm yet to receive my refund and I've been in contact with them and they're just taking me back and forth without refunding me
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Replies (2)
Webafrica's replyOfficial
18 Sept 2026, 08:59Hi Quinton,
We understand your frustration after requesting your refund on 17 August, providing your Proof of Account, and then waiting well beyond the 3–5 working days you were initially advised. We also recognise how frustrating it must be to keep following up and feel like you’re being sent back and forth without a resolution.
We’ve submitted a follow-up to the relevant team regarding your outstanding refund and the delay in processing it. The team will review the matter and assist with the next steps.
Warm regards,
Webafrica Crew
We understand your frustration after requesting your refund on 17 August, providing your Proof of Account, and then waiting well beyond the 3–5 working days you were initially advised. We also recognise how frustrating it must be to keep following up and feel like you’re being sent back and forth without a resolution.
We’ve submitted a follow-up to the relevant team regarding your outstanding refund and the delay in processing it. The team will review the matter and assist with the next steps.
Warm regards,
Webafrica Crew
Webafrica's reply18 Sept 2026, 08:59
Official
Hi Quinton,
We understand your frustration after requesting your refund on 17 August, providing your Proof of Account, and then waiting well beyond the 3–5 working days you were initially advised. We also recognise how frustrating it must be to keep following up and feel like you’re being sent back and forth without a resolution.
We’ve submitted a follow-up to the relevant team regarding your outstanding refund and the delay in processing it. The team will review the matter and assist with the next steps.
Warm regards,
Webafrica Crew
We understand your frustration after requesting your refund on 17 August, providing your Proof of Account, and then waiting well beyond the 3–5 working days you were initially advised. We also recognise how frustrating it must be to keep following up and feel like you’re being sent back and forth without a resolution.
We’ve submitted a follow-up to the relevant team regarding your outstanding refund and the delay in processing it. The team will review the matter and assist with the next steps.
Warm regards,
Webafrica Crew
Q
Quinton's updateReviewer Update
18 Sept 2026, 14:24And how far are you with the refund?
Q
Quinton's update18 Sept 2026, 14:24
Reviewer Update
And how far are you with the refund?