Refuse to honour Cancellation for current month

Worst company to deal with to cancel your services. I started my cancellation process on the 1st of December, but the retentions department kept trying to convince me to retain my service, before the process was concluded the chat was ended, and their chat was closed for the day.

When I try to cancel on the 2nd of December, I get told that the cancellation requires 30 days calendar notice, and therefore my service will only end on the 1st of February. Despite me trying to cancel on a day which would have sufficed for calendar months' notice.

Unacceptable, as they could have honoured a customer's request on the basis of the date for attempted cancellation. If they had a proper cancellation protocol this would not have happened.

Now I am liable to pay two providers for the same service. Will never return to webafrica. Stay clear of them.