1 reviews | Active since Apr 2015
Refusal to cancel service
I have never experienced such incompetence in my life! I have tried so hard to avoid putting up a complaint as I truly believed that Web Africa was capable of actually following through with clients' requests. However, I have been proved embarrassingly wrong. <br> <br> There are several requests on our account according to the many people we have spoken to, stating that we requested cancellation of our service in December. Web Africa has still not cancelled our service, thereby rendering us unable to open an account elsewhere, and now they have the audacity to tell us we are 4 months behind in our payment! We haven't USED the service in 4 months, obviously we have not paid for it!!!<br> <br> In the meantime, we have accrued a few thousand rands worth of data charges on our cellphones due to us not being able to take out a new internet account. This has cost me more in money and headaches than its worth and I demand our account to be closed IMMEDIATELY. I would be so ashamed of this service if I were you.
Our team, including, the Billing manager have tried to get hold of you and have sent countless emails, but we haven't received feedback from the account holder.
As per our records, the account holder spoke with our Billing team on the 12th of January 2015 to confirm that payment was made and requested for the account to be reinstated after it was suspended due to an outstanding balance.
Furthermore, we cannot locate a request for cancellation - telephonically nor via the customer zone area, however, the account was suspended due to nonpayment and customers are not billed further when the account is in the suspended state.
The account has been handed over to the attorneys and we would recommend that you get hold of them and settle the balance as soon as possible to avoid additional attorney fees.
Regards,
Mkhululi
Our team, including, the Billing manager have tried to get hold of you and have sent countless emails, but we haven't received feedback from the account holder.
As per our records, the account holder spoke with our Billing team on the 12th of January 2015 to confirm that payment was made and requested for the account to be reinstated after it was suspended due to an outstanding balance.
Furthermore, we cannot locate a request for cancellation - telephonically nor via the customer zone area, however, the account was suspended due to nonpayment and customers are not billed further when the account is in the suspended state.
The account has been handed over to the attorneys and we would recommend that you get hold of them and settle the balance as soon as possible to avoid additional attorney fees.
Regards,
Mkhululi