JA
Juan A
1 reviews | Active since Aug 2012
03 Apr 2026, 13:09
Refusal to cancel and billed me again.
I cancelled the service on 28 Feb 2026 and they sent me a cancellation confirmation by email but billed me anyway and DID NOT cancel the service.
I chatted to Refilwe M in billing on WhatsApp and this agent has no customer service skills, no apology or sense of urgency, till I mentioned HelloPeter, LinkedIn and Ombudsman. Looks like she's working from home and watching TV and I'm bothering her from watching her TV series.
Helpful (0)
Replies (5)0
Replies (5)JA
Juan A's updateReviewer Update
03 Apr 2026, 13:23Clarification: they billed me again on 1 April 2026, when it should have been cancelled.
JA
Juan A's update03 Apr 2026, 13:23
Reviewer Update
Clarification: they billed me again on 1 April 2026, when it should have been cancelled.
JA
Juan A's updateReviewer Update
03 Apr 2026, 13:50Refilwe M l the WhatsApp chat agent, transferred me away after lying that she escalated it. Fire this woman.
JA
Juan A's update03 Apr 2026, 13:50
Reviewer Update
Refilwe M l the WhatsApp chat agent, transferred me away after lying that she escalated it. Fire this woman.
Webafrica's replyOfficial
07 Apr 2026, 09:15Hi Juan, We noticed that some messages over the Easter weekend may not have been responded to. We want to assure you that we are committed to supporting all our customers and will respond to every message as soon as possible.This is an automated follow-up to make sure no one is left behind. Please reach out via private message for any assistance, and our team will get back to you promptly.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply07 Apr 2026, 09:15
Official
Hi Juan, We noticed that some messages over the Easter weekend may not have been responded to. We want to assure you that we are committed to supporting all our customers and will respond to every message as soon as possible.This is an automated follow-up to make sure no one is left behind. Please reach out via private message for any assistance, and our team will get back to you promptly.Warm regards,
Webafrica Crew
Webafrica Crew
JA
Juan A's updateReviewer Update
07 Apr 2026, 13:50Taking this to LinkedIN.
JA
Juan A's update07 Apr 2026, 13:50
Reviewer Update
Taking this to LinkedIN.
Webafrica's replyOfficial
07 Apr 2026, 15:22Hi Juan, we completely understand how frustrating this experience has been, being billed after cancellation and receiving poor service is unacceptable, and your concerns are completely valid. To help resolve this quickly and securely, please send us a private message with your account details and the cancellation confirmation. This will allow our team to verify your account and escalate your case properly so that billing can be corrected and any outstanding issues addressed. We’re committed to making sure this is sorted for you as efficiently as possible. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply07 Apr 2026, 15:22
Official
Hi Juan, we completely understand how frustrating this experience has been, being billed after cancellation and receiving poor service is unacceptable, and your concerns are completely valid. To help resolve this quickly and securely, please send us a private message with your account details and the cancellation confirmation. This will allow our team to verify your account and escalate your case properly so that billing can be corrected and any outstanding issues addressed. We’re committed to making sure this is sorted for you as efficiently as possible. Warm regards,
Webafrica Crew
Webafrica Crew