1 reviews | Active since Apr 2013
REFUSAL TO CANCEL ACCOUNT AND DEBIT ORDER
After receiving truly pitiful service from Web Africa I got a better service provider. Their ticket system does not work as every time a different consultant attends to your ticket you have to start the whole process from scratch. One hand does not know what the other is doing. There is also zero access to higher authority so you are in a perpetual state of frustration. I have now found a new service provider and have moved my business to them. However, Web Africa persist in invoicing me and debiting my account. I have sent them numerous emails informing them of my cancellation. They claim they cannot cancel my account from their side !!!! Seriously ??? I have deleted everything to do with Web Africa so I cannot get rid of them myself.
It saddens us to hear that you are upset and having an unpleasant experience with us! Our goal it to always have stellar service and for you not to receive that, we're so sorry.
Our guys were in touch with you to address your complaint, but sadly, they stated that it was too late for us to change your mind. They have processed your cancellation as requested.
We wish you all the best with your new ISP.
Regards,
Mkhululi
Online Team
It saddens us to hear that you are upset and having an unpleasant experience with us! Our goal it to always have stellar service and for you not to receive that, we're so sorry.
Our guys were in touch with you to address your complaint, but sadly, they stated that it was too late for us to change your mind. They have processed your cancellation as requested.
We wish you all the best with your new ISP.
Regards,
Mkhululi
Online Team