Refund, WebAfrica(Vumatel) is a ****

I am a client for Webafrica for more than 3 years. I am happy with the service they provide until now. This internet service provider debited me twice and when I did a follow up on my refund they told me I have to wait 10 - 15 days. I had a family emergency which I failed to provide assistance due to the last money that Webafrica debited from me. I am not happy with how my refund matter was handled. I even sent an email and I was told I'm sorry for how you feel I must I must contact isp which in my knowledge stands for internet service provider. I am suppose to contact vumatel in which I sent an email to. I feel for this treatment this is not justified, they took my money, they ****** me, they set the terms of when they going to refund me, they caused me great distress in these hard curcumstances that I am facing, things are going up in price and the last thing in mind was to expect Webafrica to ***** my money from me. I feel violated and nobody is assisting me. Money is not an issue for some people but to some like me it is. You work day in and out trying to make ends meet, trying to support your family the right way, then cooperate company takes my pay like nothing and then when someone in my family needs my help I am unable to provide. It is sad even in this review I still have to give a star. They deserve no star for the damage they caused me. This company deserves no star and I wish some day karma hits this company real hard. Under no circumstance should someone ***** my money my earned money and give me terms when I am going to get it back. That is *******.