Refund struggling - Customer code EOF58

I contacted Vuma on the 11 Nov’24 because there was not connection. The lines were installed by Vuma and Agents were working for Vuma, but that day I was told no I signed with Webafrica which was the first time hearing that. I was told my line is faulty and because they cannot come out to fix it they will cancel the line and do a refund.m and will take up to 14 days. After 14 days I called the other Agent said no 30 days. I’m telling you I’ve been doing follow ups after the 30th day and been told it was processed on the 27th of December and I must contact Payfast for the payment. I asked how because they were deducting from my account but I did anyway. I sent an email same day and spoke to Kamogelo Mototo and told me that Webafrica must contact them directly. I’m telling you it’s been a back and forth, I’ve sent 3 bank letters and statement as per their request. Until today I haven’t received my refund. While I contacted them via WhatsApp this morning I also called Payfast and Babalwa told me, they deal with them not me as the customer so they need to be honest and advise about the refund as they haven’t received any communication from them. This is really tiring that I have to always contact Webafrica and it’s always a different story. To me it’s pointless to process a refund and it’s not paid to my account and knowing very well I won’t get any assistance from the 3rd party but they are busy referring me to them. They have a nerve to make a note on their system that I received an email from *** to confirm my banking for the refund to be processed ii to my Payfast wallet, who told me that where is the email and how am I going to access that if I’m not being told or given a link to register. All I want is my money the reason they are deducting by using our cards not debit orders they know we won’t get our refunds. I’m really disappointed with Webafrica even now the provider that I signed with I will pay with my method of payment not providing my card details. I hope they will respond and pay my kid’s money back. Thanks