Refund Still Not Paid Since October – Unacceptable Service

I have been requesting my refund since October, and we are now in December — yet the same issue is still ongoing with no resolution. Every time I contact WebAfrica, I am told to “follow up with PayFast.” However, when I contact PayFast, they CONFIRM that WebAfrica is the party responsible for initiating and following up on the refund. I want my money back and I still dont have WI-FI. Do not use WebAfrica, Service is bad and the commication is WORSE!!!