PJ
Pulane J
1 reviews | Active since Oct 2015
20 May 2026, 14:16
refund request
Webafrica kindly pay back the remaining amount, the refund was not fully processed. I have made 2 payments and only one was refunded kindly pay back my R275. I have never used your services.
Helpful (0)
Replies (3)0
Replies (3)
Webafrica's replyOfficial
20 May 2026, 14:31Hi Pulane, Thanks for reaching out and for detailing what’s happened here. We understand how frustrating it is when a refund doesn’t reflect in full, especially where multiple payments were made. Our Billing Team is currently working through your query and reviewing the transaction history linked to your account to confirm what has been processed and what remains outstanding. They will take it forward once the reconciliation is complete. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply20 May 2026, 14:31
Official
Hi Pulane, Thanks for reaching out and for detailing what’s happened here. We understand how frustrating it is when a refund doesn’t reflect in full, especially where multiple payments were made. Our Billing Team is currently working through your query and reviewing the transaction history linked to your account to confirm what has been processed and what remains outstanding. They will take it forward once the reconciliation is complete. Warm regards,
Webafrica Crew
Webafrica Crew
PJ
Pulane J's updateReviewer Update
20 May 2026, 15:18with due respect how do you reconcile an account with four transactions for two months? I have made it clear that I have not used your services, Data was not provided and utilized since March 2026 when first payment was made. I have provided adequate documents from my side, and I have to wait Until June 2026 or Even July, I reconcile accounts everyday with thousands of transactions It does not take me a full day to do that.
PJ
Pulane J's update20 May 2026, 15:18
Reviewer Update
with due respect how do you reconcile an account with four transactions for two months? I have made it clear that I have not used your services, Data was not provided and utilized since March 2026 when first payment was made. I have provided adequate documents from my side, and I have to wait Until June 2026 or Even July, I reconcile accounts everyday with thousands of transactions It does not take me a full day to do that.
Webafrica's replyOfficial
20 May 2026, 15:26 Hi Pulane,
We have logged your feedback with the teams assigned to this escalation. They are actively working on a resolution.
Warm regards,
Webafrica Crew
We have logged your feedback with the teams assigned to this escalation. They are actively working on a resolution.
Warm regards,
Webafrica Crew
Webafrica's reply20 May 2026, 15:26
Official
Hi Pulane,
We have logged your feedback with the teams assigned to this escalation. They are actively working on a resolution.
Warm regards,
Webafrica Crew
We have logged your feedback with the teams assigned to this escalation. They are actively working on a resolution.
Warm regards,
Webafrica Crew