Refund request

Without internet for 3 months My internet has been down since 30 January 2024 I then logged a query with Webafrica. Faulty logged with Vumatel *** on the 17th of February that faulty was closed without any communication. I then contacted them again to find out why the query is closed whilst my line was still not working. I was told technician was shot in Umlazi so teams where withdrawn it's been 3 months now without service. I just want my February and March to be refunded I will find another service provider. Reply (1) Vumatel’s reply 11 Apr 2024 at 10:16 Good morning, Nompumelelo Ndlovu

Due to prevailing challenges and safety concerns, we have been compelled to place all installation and maintenance activities in the entire Umlazi region, on hold indefinitely. This decision was not taken lightly, but the safety of our personnel and partners remains our utmost priority. Should you wish for a refund, please contact your ISP.

Kind regards, The Vuma Team