Refund request

I have two fibre's on my webafrica account and so on the 27th of February 2024 . I paid for the incorrect fibre which is at a different address. I cancelled the fibre and said it shouldn't be installed . I have been requesting for a refund , all I get is different excuses each and every time I connect them and ask what is taking so long. I have requested to speak to the manager on several occasions but they are always unavailable . Customer service -1