Refund Problems!

Ordered a fibre package from Webafrica. I paid the R249 fee for them to deliver the rooter to my premises. After I found out that it will take about 5 days to get there and then only will they let me know when an installer will be available I went on the cancel my order. Waiting 2 weeks for them just get the product installed was just to long. I requested a refund on the R249 I already paid. it is now 6 weeks later and after numerous requests, the refund is still outstanding. Every time it is speaking to an agent on whatsup. Their response is slow and when you get busy during the online chat your chat gets closed and then I need to start a new chat. Really frustrating trying to deal with this company!!