Refund not received

Still no refund... I am happy I have received the router and only now my internet it’s active, but now the issues it’s the incorrect billing that was done for the previous months... Promised a refund but hv not received anything just being billed..?♀️??

Duduzile Mbele - Client 29/06/2018 10:23 Good morning I have send thru emails with no response from you, regarding my refund, and this month I have been debitedStandard Bank: Stop Order R348.23 WEBAFRICA ********** 2 ********** 78; from ***. 2018-06-02 Query? ********** 107, I have not been receiving any service and yet I am being billed yet again, what is it that I must do that I will be taken seriously or acknowledged. I am really not having any joy with Web Africa, there’s always an issue every month, I am in a point of taking this issue further as sending emails and Hello Peter it’s not working. Kindly assist with my account and my refund that I was promised on the 14th of June.. Regards Duduzile From: Duduzile Mbele Sent: 22 June 2018 07:01 PM To: Elricht Anthony Subject: Re: [EXTERNAL] RE: Webafrica Service Issue - AYH25 Good Evening Elricht I have contacted the service provider regarding the delivery of the SIM card, I wanted to know when will the refund be processed back to my account... Regards Duduzile Sent from my iPhone

On 19 Jun 2018, at 09:38, Elricht Anthony ********** wrote: Hi Duduzile Thank you for your email. Please ignore this email that has been sent onto you. Our billing department is in the process of fixing your account. This should be sorted by no later than today. I have also received feedback from our SIM delivery suppliers and they have advised that they should be in contact with you by no later than tomorrow. Thank you for your patience in this matter Kind regards Elricht Anthony Collections Team leader Web Africa Reception: ********** www.webafrica.co.za From: Elricht Anthony ********** Sent: 14 June 2018 12:16 PM To: Duduzile Mbele Subject: [EXTERNAL] RE: Webafrica Service Issue - AYH25 Hi Duduzile We will indeed refund the credit back into your bank account yes. Please confirm if we can add the same package to your account namely “CellC LTE 50GB - R349.00 per month”? Please also confirm if you indeed still have the router with you as you can indeed use this router again? Kind regards Elricht Anthony Collections Team leader

Sent from my iPhone