MA
Mandy A
1 reviews | Active since Dec 2013
08 Jun 2026, 09:41
Refund long overdue
Refund outstanding since 5 April 26. I've been on WhatsApp se d the proof, my bank statement and always just promises. I've been telephonically in contact with several people, most just drops the call. This morning, I can say shukran to the man who will forward my telephonic request to the billings department but I have heard this before. Not doubting him, but no client care and urgency to refund me after a mistake was made and my area is not even covered...
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Webafrica's replyOfficial
08 Jun 2026, 12:46Hi Mandy,
We understand how frustrating it must be to still be waiting on a refund since early April, especially after multiple follow‑ups and being given assurances without any clear outcome. When you’ve already provided all the required proof and taken the necessary steps, delays like this can feel very discouraging.
This situation has not met the level of turnaround time and follow‑through we aim to provide, particularly when it comes to processing refunds within a reasonable timeframe.
From our side, we can confirm that you were added to the Vumatel refund list. As you haven`t received feedback directly from Vumatel yet, we have requested the Finance Team to urgently follow up with them for a status update. They have also been asked to provide you with direct feedback as soon as any update is received, so you are not left without clarity.
If you require any further assistance or would like to follow up, please feel free to reach out via direct message on Hello Peter, and we’ll gladly continue supporting you.
We will continue to push this internally to ensure your refund is progressed and that you receive the update and resolution you’ve been waiting for.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to still be waiting on a refund since early April, especially after multiple follow‑ups and being given assurances without any clear outcome. When you’ve already provided all the required proof and taken the necessary steps, delays like this can feel very discouraging.
This situation has not met the level of turnaround time and follow‑through we aim to provide, particularly when it comes to processing refunds within a reasonable timeframe.
From our side, we can confirm that you were added to the Vumatel refund list. As you haven`t received feedback directly from Vumatel yet, we have requested the Finance Team to urgently follow up with them for a status update. They have also been asked to provide you with direct feedback as soon as any update is received, so you are not left without clarity.
If you require any further assistance or would like to follow up, please feel free to reach out via direct message on Hello Peter, and we’ll gladly continue supporting you.
We will continue to push this internally to ensure your refund is progressed and that you receive the update and resolution you’ve been waiting for.
Warm regards,
Webafrica Crew
Webafrica's reply08 Jun 2026, 12:46
Official
Hi Mandy,
We understand how frustrating it must be to still be waiting on a refund since early April, especially after multiple follow‑ups and being given assurances without any clear outcome. When you’ve already provided all the required proof and taken the necessary steps, delays like this can feel very discouraging.
This situation has not met the level of turnaround time and follow‑through we aim to provide, particularly when it comes to processing refunds within a reasonable timeframe.
From our side, we can confirm that you were added to the Vumatel refund list. As you haven`t received feedback directly from Vumatel yet, we have requested the Finance Team to urgently follow up with them for a status update. They have also been asked to provide you with direct feedback as soon as any update is received, so you are not left without clarity.
If you require any further assistance or would like to follow up, please feel free to reach out via direct message on Hello Peter, and we’ll gladly continue supporting you.
We will continue to push this internally to ensure your refund is progressed and that you receive the update and resolution you’ve been waiting for.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to still be waiting on a refund since early April, especially after multiple follow‑ups and being given assurances without any clear outcome. When you’ve already provided all the required proof and taken the necessary steps, delays like this can feel very discouraging.
This situation has not met the level of turnaround time and follow‑through we aim to provide, particularly when it comes to processing refunds within a reasonable timeframe.
From our side, we can confirm that you were added to the Vumatel refund list. As you haven`t received feedback directly from Vumatel yet, we have requested the Finance Team to urgently follow up with them for a status update. They have also been asked to provide you with direct feedback as soon as any update is received, so you are not left without clarity.
If you require any further assistance or would like to follow up, please feel free to reach out via direct message on Hello Peter, and we’ll gladly continue supporting you.
We will continue to push this internally to ensure your refund is progressed and that you receive the update and resolution you’ve been waiting for.
Warm regards,
Webafrica Crew