Refund follow up

To Whom It May Concern,

I am extremely concerned about the delay in receiving my refund. Since 22 July 2026, I have been waiting for reimbur*****t after submitting a bank statement as proof of payment for a service that was never rendered.

I was advised that the matter was under investigation; however, it is difficult to understand why the process has taken over a month without resolution. Prior to this, I experienced poor service from the service provider when I was incorrectly informed that no payment had been received. Despite submitting proof of payment numerous times, it took several weeks for the matter to be acknowledged and investigated.

The continued delay in processing my refund has added to the inconvenience I have already experienced. Furthermore, I have not received any proactive communication or updates regarding the progress of the investigation. Instead, I have had to repeatedly follow up through calls and enquiries, which has resulted in additional time, effort, and financial costs on my part.

I would appreciate an urgent update on the status of my refund, including a clear explanation for the delay and confirmation of when the matter will be resolved.

I trust this issue will be treated with the urgency it deserves and look forward to your prompt response.

Kind regards, Tania