refund bad service

Item: Webafrica
Rating: 1
Author: Jaden H

Good day,

I am writing to formally lodge a complaint regarding the shocking lack of service I have received after making a payment to your company.

On 3 May 2026, I app**** for your Wi-Fi service and paid the requested amount of R808. Since making this payment, your customer service has been completely non-existent. After the funds left my account, no agent was available to assist me on WhatsApp. Responses only came a day later, which is completely unacceptable. If your business cannot even support new customers who are trying to get connected, I have zero faith in your ability to provide reliable ongoing service. To date, absolutely no one has called me to resolve this or schedule an installation, yet you have taken my money.

I am no longer interested in your service. This is the worst customer experience I have ever encountered. I demand that you cancel my request immediately and process a full refund of my R808 back into my account. Please confirm receipt of this email and provide written proof of my refund .

Account number: ***7

Helpful (0)

Replies (1)

Webafrica's replyOfficial

19 May 2026, 09:54

Hi Jaden, We hear your frustration, and we understand how disappointing this experience has been after making payment and not receiving installation progress or timely support. This is not the experience we aim to deliver, especially for new customers trying to get connected. We can confirm that a request has been submitted to the Telkom Orders Team to assist with the cancellation of your service and to review the order accordingly. Once the team has completed their processing, the next steps regarding your account and refund will be advised in line with the standard procedure. We appreciate you bringing this to our attention, and we are actively following up on the request. Warm regards,
Webafrica Crew

Webafrica's reply19 May 2026, 09:54

Official