N
Nocawe
1 reviews | Active since Apr 2026
22 Apr 2026, 12:10
Refund
When is Webafrica giving me my money? When are they realising my fund? Or do I have to involve the police to get my money?
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Webafrica's replyOfficial
22 Apr 2026, 12:29Hello Nocawe,
We understand your frustration and concern regarding the refund delay, especially as this has impacted your trust in the process and you are seeking urgent resolution. We also recognise how important it is for you to receive clear and timely confirmation on the status of your funds.
Your account has been reviewed and the system notes confirm that the initial refund request was declined by Payfast. The refund has now been resubmitted today, and urgency has been placed on the request with the relevant team to ensure it is prioritised and processed as quickly as possible.
Please note that the standard refund turnaround time is 10–15 business days, starting from the day after the request is logged. The refund team will continue working on this in the background to ensure successful completion, and progress will be monitored until the refund is fully resolved.
We do apologise for the inconvenience caused and appreciate your patience while this is being finalised.
Kind regards,
Webafrica Crew
We understand your frustration and concern regarding the refund delay, especially as this has impacted your trust in the process and you are seeking urgent resolution. We also recognise how important it is for you to receive clear and timely confirmation on the status of your funds.
Your account has been reviewed and the system notes confirm that the initial refund request was declined by Payfast. The refund has now been resubmitted today, and urgency has been placed on the request with the relevant team to ensure it is prioritised and processed as quickly as possible.
Please note that the standard refund turnaround time is 10–15 business days, starting from the day after the request is logged. The refund team will continue working on this in the background to ensure successful completion, and progress will be monitored until the refund is fully resolved.
We do apologise for the inconvenience caused and appreciate your patience while this is being finalised.
Kind regards,
Webafrica Crew
Webafrica's reply22 Apr 2026, 12:29
Official
Hello Nocawe,
We understand your frustration and concern regarding the refund delay, especially as this has impacted your trust in the process and you are seeking urgent resolution. We also recognise how important it is for you to receive clear and timely confirmation on the status of your funds.
Your account has been reviewed and the system notes confirm that the initial refund request was declined by Payfast. The refund has now been resubmitted today, and urgency has been placed on the request with the relevant team to ensure it is prioritised and processed as quickly as possible.
Please note that the standard refund turnaround time is 10–15 business days, starting from the day after the request is logged. The refund team will continue working on this in the background to ensure successful completion, and progress will be monitored until the refund is fully resolved.
We do apologise for the inconvenience caused and appreciate your patience while this is being finalised.
Kind regards,
Webafrica Crew
We understand your frustration and concern regarding the refund delay, especially as this has impacted your trust in the process and you are seeking urgent resolution. We also recognise how important it is for you to receive clear and timely confirmation on the status of your funds.
Your account has been reviewed and the system notes confirm that the initial refund request was declined by Payfast. The refund has now been resubmitted today, and urgency has been placed on the request with the relevant team to ensure it is prioritised and processed as quickly as possible.
Please note that the standard refund turnaround time is 10–15 business days, starting from the day after the request is logged. The refund team will continue working on this in the background to ensure successful completion, and progress will be monitored until the refund is fully resolved.
We do apologise for the inconvenience caused and appreciate your patience while this is being finalised.
Kind regards,
Webafrica Crew