Refund

I am writing on behalf of my mother Mrs Auriel Allison of 49 Herring circle she was charged for fibre that has not even been connected I work in telecommunications and a feasibility should have been done to see if fibre works in the area. She had paid installation and subscription Andi would like this to be refunded as she is old and vulnerable and I feel she was taken advantage of if this is not done I will be taking this to my lawyer