REFUND

I HAVE BEEN WAITING FOR MY REFUND FOR ALMOST 3WEEKS, THEY CAME TO FETCH THEY ROOTER AFTER THEY SAID THERE IS NOT COVERAGE IN MY AREA AFTER I PAID R250 FOR THEM TO SEND SOMEONE TO OUT AND INSTALL.. WILL SPEAK TO AN AGENT ON THE CHAT ROOM AND THEY WILL IGNORE YOU AND ABOUNDED THE CHAT..........CAN I HAVE MY MONEY BACK PLEASE AS YOU WERE QUICK TO TAKE IT................