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yonela D
1 reviews | Active since Dec 2013
05 May 2026, 17:10
Refund
No connection and company does not want to refund my money
Helpful (0)
Replies (1)0
Replies (1)
Webafrica's replyOfficial
06 May 2026, 08:36Hi Yonela,
We understand how frustrating it is to be without a connection and to be waiting for a refund, especially when you have already made payment, and we truly appreciate you sharing your experience with us.
Refund requests are processed within 10 to 15 working days from the day after the request is logged. Your request is currently being handled by our Finance Team, who are actively engaging and awaiting confirmation from Vumatel that the refund has been approved before requesting banking details. However, we have escalated this matter to the Finance Team for follow-up, and as soon as feedback is received, we will ensure that the update is communicated to you without delay.
If you need an further assistance, you are welcome to engage with us again via direct message on Hello Peter, where we will keep supporting you through to resolution.
Warm regards,
Webafrica Crew
We understand how frustrating it is to be without a connection and to be waiting for a refund, especially when you have already made payment, and we truly appreciate you sharing your experience with us.
Refund requests are processed within 10 to 15 working days from the day after the request is logged. Your request is currently being handled by our Finance Team, who are actively engaging and awaiting confirmation from Vumatel that the refund has been approved before requesting banking details. However, we have escalated this matter to the Finance Team for follow-up, and as soon as feedback is received, we will ensure that the update is communicated to you without delay.
If you need an further assistance, you are welcome to engage with us again via direct message on Hello Peter, where we will keep supporting you through to resolution.
Warm regards,
Webafrica Crew
Webafrica's reply06 May 2026, 08:36
Official
Hi Yonela,
We understand how frustrating it is to be without a connection and to be waiting for a refund, especially when you have already made payment, and we truly appreciate you sharing your experience with us.
Refund requests are processed within 10 to 15 working days from the day after the request is logged. Your request is currently being handled by our Finance Team, who are actively engaging and awaiting confirmation from Vumatel that the refund has been approved before requesting banking details. However, we have escalated this matter to the Finance Team for follow-up, and as soon as feedback is received, we will ensure that the update is communicated to you without delay.
If you need an further assistance, you are welcome to engage with us again via direct message on Hello Peter, where we will keep supporting you through to resolution.
Warm regards,
Webafrica Crew
We understand how frustrating it is to be without a connection and to be waiting for a refund, especially when you have already made payment, and we truly appreciate you sharing your experience with us.
Refund requests are processed within 10 to 15 working days from the day after the request is logged. Your request is currently being handled by our Finance Team, who are actively engaging and awaiting confirmation from Vumatel that the refund has been approved before requesting banking details. However, we have escalated this matter to the Finance Team for follow-up, and as soon as feedback is received, we will ensure that the update is communicated to you without delay.
If you need an further assistance, you are welcome to engage with us again via direct message on Hello Peter, where we will keep supporting you through to resolution.
Warm regards,
Webafrica Crew