Reconnection - Payment allocation issues

My service was suspended(fault of my own). I however made payment on 3 November 2025, via a link that was sent to me by an agent on their whatsapp platform. It is 10 November today and my wifi service has not been reconnected yet.

I have been in contact with Webafrica all of las week and all of today, trying to get to a billing department or someone who can assist. I have sent proof of payment numerous time from last week. I have today been given a run around and been reffered to Vumatel, Vumatel the referred me back to Webafrica, this went on for about 4 phone calls and whatsapp chats in between.

The conclusion is that the payment I made is nowhere to be found and not one of the 2 companies can reconnect the service.

I am so close to tears cos of frustration as it is now almost the end of the day and there I am not even an inch closer to getting this resolved.

I have had no issues with Webafrica before but at the rate this is going now I would rather cancel and go with another service provider.