Reconnection Issue

I need to express my frustration with Webafrica.

I settled my account in full on 6 February, yet we are still disconnected. There is absolutely no justification for this. We have attempted multiple times to resolve the issue through their online chat and WhatsApp support channels. Each time it’s the same story — you get passed from one consultant to another, or someone “logs the fault” and then you’re left waiting… again. No resolution. No accountability. No urgency. It feels like an endless loop of being transferred to someone who can’t assist, followed by another waiting game with no feedback. Meanwhile, we’re still without service. This level of service is unacceptable. After doing my part and settling the account, the least I expect is reconnection and competent support. Based on this experience, I would not recommend them to anyone.