Reconnection

Webafrica and Metrofibre are the worst service providers,If you are thinking signing up with them, please don’t.

*I’ve been out of internet for to months now and I must say I have never seen such level of inconsistency

*My internet went down out of nowhere, I contacted the chat agents several times and they made me troubleshoot everyday for hours with no resolution , mind you the services are paid for *After 2 if not 3 weeks Arthur discovered that my account has been deactivated “something the other agents couldn’t pick up “

*They **** and said it was deactivated because of the payment “yet they debited my account successfully “ fine I provided proof of payment, it took them the whole week to allocate the payment and when it was time to activate my service they told me it’s disconnected on the metro fibre side erroneously they need to escalate for reconnection

*I gave metro fibre time, mind you, none of them are making means of contacting me to provide an update. I followed up and I was told that metro fibre is picking up the wrong address I must send a proof of address mind you this is the address I provided for the installation, whenever I need help the technician will call me and confirm the same address and come to my house with no fail, but today I hear stories about my address. I submitted the proof and was informed that it will be updated on their system ASAP

*Another 3weeks went by, with no update and every times I follow up they transfer me from one department to another, the agent will tell me we are escalating again to metro fibre or ignore me on chat until it times out and close the chat automatically and they don’t have a direct line to metrofibre

*Right now I’ve been on chat with Lauren since 17:50 and she’s been ignoring my chats. I’m talking alone, she's not the only agent that does this a lot of them operates like this Kenaan and Celine are good at this too

*I’ve sent an email to the metrofibre and webafrica complaints department, and to date no one cared enough to contact me and assist