MM
Mihlali M
1 reviews | Active since Feb 2025
16 Mar 2026, 15:04
Reconnection & Billing problem.
My line has been terminated and I never initiated such. I made a payment for the amount that was in arrears so that i can be reconnected again that was last week Thursday on 12/03/2026. I called them and they promised to rectify the issue. I then called them again yesterday and today they keep on closing my tickets without actually getting back to me. The last agent i spoke to is Zanele she also closed the ticket instead of giving me an update.
Helpful (0)
Replies (4)0
Replies (4)
Webafrica's replyOfficial
16 Mar 2026, 15:28 Hi Mihlali. Thanks for reaching out and sharing these details with us. We completely get how frustrating it must be to have your connection interrupted despite making the payment, and to feel that your tickets weren’t getting the proper attention. We appreciate you taking the time to explain everything clearly. It really helps us act quickly on your behalf. We’ve managed to locate your profile and can see that one of our tech support agents has connected with you via the chat session and is actively working on restoring your connection as a priority. Your chat reference is #***8.
Our team is taking the necessary steps to ensure your service is reconnected without further delay. Please allow our tech support agent to continue assisting you directly via your active live chat session.
We really appreciate your patience while we get this sorted.
Warm regards,
Webafrica Crew
Our team is taking the necessary steps to ensure your service is reconnected without further delay. Please allow our tech support agent to continue assisting you directly via your active live chat session.
We really appreciate your patience while we get this sorted.
Warm regards,
Webafrica Crew
Best regards,
Webafrica's reply16 Mar 2026, 15:28
Official
Hi Mihlali. Thanks for reaching out and sharing these details with us. We completely get how frustrating it must be to have your connection interrupted despite making the payment, and to feel that your tickets weren’t getting the proper attention. We appreciate you taking the time to explain everything clearly. It really helps us act quickly on your behalf. We’ve managed to locate your profile and can see that one of our tech support agents has connected with you via the chat session and is actively working on restoring your connection as a priority. Your chat reference is #***8.
Our team is taking the necessary steps to ensure your service is reconnected without further delay. Please allow our tech support agent to continue assisting you directly via your active live chat session.
We really appreciate your patience while we get this sorted.
Warm regards,
Webafrica Crew
Our team is taking the necessary steps to ensure your service is reconnected without further delay. Please allow our tech support agent to continue assisting you directly via your active live chat session.
We really appreciate your patience while we get this sorted.
Warm regards,
Webafrica Crew
Best regards,
MM
Mihlali M's updateReviewer Update
17 Mar 2026, 14:15Good day
The last agent I spoke to said that the connection will be active in 24 hours and there's still now.
The last agent I spoke to said that the connection will be active in 24 hours and there's still now.
MM
Mihlali M's update17 Mar 2026, 14:15
Reviewer Update
Good day
The last agent I spoke to said that the connection will be active in 24 hours and there's still now.
The last agent I spoke to said that the connection will be active in 24 hours and there's still now.
Webafrica's replyOfficial
17 Mar 2026, 14:46 Hi Mihlali. Thank you for reaching out and sharing this with us. We completely understand how frustrating it is to be expecting your connection within a specific timeframe and then not seeing it come through as promised.
We’ve managed to check your profile and can see that one of our agents is currently active on your account, working with you directly to address your concerns and get this sorted. Your chat session started about 8 minutes ago, with reference #***2.
. Our team is actively assisting and will guide you through the next steps to get your connection up and running as soon as possible.
We appreciate your patience while this is being finalised.
Warm regards,
Webafrica Crew
We’ve managed to check your profile and can see that one of our agents is currently active on your account, working with you directly to address your concerns and get this sorted. Your chat session started about 8 minutes ago, with reference #***2.
. Our team is actively assisting and will guide you through the next steps to get your connection up and running as soon as possible.
We appreciate your patience while this is being finalised.
Warm regards,
Webafrica Crew
Best regards,
Webafrica's reply17 Mar 2026, 14:46
Official
Hi Mihlali. Thank you for reaching out and sharing this with us. We completely understand how frustrating it is to be expecting your connection within a specific timeframe and then not seeing it come through as promised.
We’ve managed to check your profile and can see that one of our agents is currently active on your account, working with you directly to address your concerns and get this sorted. Your chat session started about 8 minutes ago, with reference #***2.
. Our team is actively assisting and will guide you through the next steps to get your connection up and running as soon as possible.
We appreciate your patience while this is being finalised.
Warm regards,
Webafrica Crew
We’ve managed to check your profile and can see that one of our agents is currently active on your account, working with you directly to address your concerns and get this sorted. Your chat session started about 8 minutes ago, with reference #***2.
. Our team is actively assisting and will guide you through the next steps to get your connection up and running as soon as possible.
We appreciate your patience while this is being finalised.
Warm regards,
Webafrica Crew
Best regards,
Webafrica's replyOfficial
17 Mar 2026, 14:46 Hi Mihlali. Thank you for reaching out and sharing this with us. We completely understand how frustrating it is to be expecting your connection within a specific timeframe and then not seeing it come through as promised.
We’ve managed to check your profile and can see that one of our agents is currently active on your account, working with you directly to address your concerns and get this sorted. Your chat session started about 8 minutes ago, with reference #***2.
. Our team is actively assisting and will guide you through the next steps to get your connection up and running as soon as possible.
We appreciate your patience while this is being finalised.
Warm regards,
Webafrica Crew
We’ve managed to check your profile and can see that one of our agents is currently active on your account, working with you directly to address your concerns and get this sorted. Your chat session started about 8 minutes ago, with reference #***2.
. Our team is actively assisting and will guide you through the next steps to get your connection up and running as soon as possible.
We appreciate your patience while this is being finalised.
Warm regards,
Webafrica Crew
Best regards,
Webafrica's reply17 Mar 2026, 14:46
Official
Hi Mihlali. Thank you for reaching out and sharing this with us. We completely understand how frustrating it is to be expecting your connection within a specific timeframe and then not seeing it come through as promised.
We’ve managed to check your profile and can see that one of our agents is currently active on your account, working with you directly to address your concerns and get this sorted. Your chat session started about 8 minutes ago, with reference #***2.
. Our team is actively assisting and will guide you through the next steps to get your connection up and running as soon as possible.
We appreciate your patience while this is being finalised.
Warm regards,
Webafrica Crew
We’ve managed to check your profile and can see that one of our agents is currently active on your account, working with you directly to address your concerns and get this sorted. Your chat session started about 8 minutes ago, with reference #***2.
. Our team is actively assisting and will guide you through the next steps to get your connection up and running as soon as possible.
We appreciate your patience while this is being finalised.
Warm regards,
Webafrica Crew
Best regards,